FAQs

Please visit the “Contact Us” page under the “Customer Care” tab. 

Please visit the “Join Our Mailing List” page.

Please visit “My Account” or “Contact Us” to update your profile information.

MED-ED’s Pass Guarantee is offered for select seminars and eLearning* exam review courses. Your certification exam must be taken within 35 days of the qualifying seminar’s end date or eLearning course purchase date. We suggest contacting the specific testing body immediately after purchase to schedule your test date appropriately.

If you qualify for a tuition refund, please email your MED-ED CE Certificate, Exam Score Report and a note requesting the refund to CustomerCare@mededseminars.net. This information may also be submitted by fax to: 704-333-5020. If your hospital paid the tuition by check, please confirm the hospital's mailing address with a contact name and address for mailing the refund. To be eligible, requests must be postmarked or received by our office within 30 days of receipt of your Exam Score Report. A MED-ED representative will reach out to you within 48 business hours once request has been received.

To view more information on MED-EDs research regarding our Pass Guarantee and why we have chosen to offer this benefit to our customers, please visit the “Our Pass Guarantee” page under the “About MED-ED” tab.

Please Note: Refunds will be applied to original payment method. Exceptions may apply, see specific events for more information. MED-ED recommends supplemental test preparation.

*Institutional eLearning orders do not qualify for MED-ED’s Pass Guarantee

To apply credits towards a purchase, simply complete the registration/order process, and our system will automatically deduct your available credits. This will be displayed on the payment page. Please note that your email address is your unique user ID, so your credits are applied to that email address alone. To update your email address or check which address you have on file, please update your profile or contact us. 

Note: Credits may not be eligible for some seminars. Be sure to check the "Tuition" page of the seminar you are interested in attending.

You may submit your information and CV by visiting our “Become a Speaker” page under the “Our Programs & Speakers” tab. If we feel that you would be a good fit, we will then email you to schedule an interview.

To locate contact information and links to the appropriate certifying organizations, please visit the “Certifying Organizations” page under the “Educate Yourself” tab.

Please visit our “Privacy Policy” page for further details. 

Please visit our “Accreditation” page under the “About MED-ED” tab.

First, locate a seminar on our “Find a Seminar” page. Once you click into the seminar’s overview page, locate the “Accreditation” tab.

We can easily email you a new copy. Visit our “Contact Us” page under the “Customer Care” tab to send a request. Be sure to include your full name, home address, seminar title, location and date(s).

We recommend retaining your CE Certificate for at least 6 years.

Please visit our “Find a Seminar” page under the “Educate Yourself” tab. Once you click into the seminar overview page, there is a “Register” button located at the bottom of the page.

We accept the following forms of payments

Online and Phone Registrations: Credit Cards (Visa, MasterCard or Discover) and Purchase Orders*

Mail-in Registrations: Credit Cards (Visa, MasterCard or Discover), Purchase Orders, Personal or Company Checks, Cash or Money Orders.

*For online registrations using Purchase Orders, a PO requisition form must be uploaded during checkout. 

As long as space is available, you can register the day of the seminar with an additional walk-in fee of $15. Please note that only cash, money orders, credit cards and hospital checks are accepted at the door. Personal checks are not accepted. 

Registration includes a program manual, which will be provided when you sign in, refreshment breaks and your CE Certificate upon completion of an evaluation.

Yes, we are pleased to offer group rates. Group members may register separately as long as everyone registers under the same group name for identification purposes. We ask that you do not use your hospital name as your group name because multiple groups from the same hospital may be attending. If you are unsure how many will be in your group, we encourage you to take the largest group rate available as we cannot offer refunds for changes in group size. If your group does not form or is not as large as expected, you will be asked to pay the difference at the sign-in desk. Payments may be made with credit card, cash or money order.

A Registration Assistant aids the speaker at the sign-in desk and receives a discount. We will email all attendees if there is a need for assistants. However, please contact our office if you are interested. If you are chosen, we will send you the details and responsibilities along with reimbursement details.

If you do not receive an email within 15 minutes, please check your spam or junk email folder. If you still don’t see it, please call our office at 800-763-3332. To aid in email delivery, please add customercare@mededseminars.net to your safe sender list.

One of our Customer Care Representatives would be happy to make the changes for you. Please visit our “Contact Us” page under our “Customer Care” tab.

We will ship your bookstore item within 24 business hours directly to the home address you provide during registration.

Yes, but you must provide us with the substitute’s full name, email address, primary phone and home address to complete the substitution process.

Your email serves as your unique identifier, so your registration and all communications regarding the seminar, including your CE Certificate, are identified and processed by that address. All information is for MED-ED's internal use only and will not be sold or shared to third-party organizations. Please read our company privacy policy.

When you sign in, you will receive a program manual. We recommend that you bring a light sweater or jacket since meeting rooms tend to be cool. If you are attending an ECG seminar, calipers are recommended.

Directions are provided in the email confirmation and seminar overview page.

Hotel information is provided in your email confirmation and can be found by clicking on the “Location” tab for each seminar.

Please contact our office. We will contact the hotel on your behalf to see if they can extend the availability of the reduced rate. Usually this is determined by the current room availability.

No, the seminar content is property of MED-ED. However, we do offer Audio CDs, DVD-ROMs and our eLearning format if you would like to review the information on your own time.

Cancellations received in writing or by phone up to 14 days prior to the seminar will receive a Full Refund. A 10% processing fee will be charged for refunds requested less than 14 days prior to the seminar. Cancellation fee will be waived for tuition transferred to another seminar or if applied to Self-Study products. In the rare event that MED-ED must cancel, MED-ED’s liability is limited to tuition.
 
*In the rare event that MED-ED must cancel, MED-ED's liability is limited to tuition.

As an accredited nursing continuing education provider, MED-ED is required to have each seminar attendee complete a Post-Seminar Evaluation before awarding a CE Certificate of Attendance. A Post-Seminar Evaluation will be sent to you 48 hours after the last day of the seminar at 5:00 pm, via the email address you provided during registration. Please ensure that we have your most up-to-date email address, and add customercare@mededseminars.net to your safe sender list. Check your spam or junk email folder first. If you do not see it there, please contact our office so we can re-send your Post-Seminar Evaluation.

We will be happy to relay any email messages to our speakers. Visit our “Contact Us” page under our “Customer Care” tab.

If you are looking for an eLearning course for yourself, please visit our “On-Demand eLearning” page under the “Educate Yourself” tab.

Yes, go to our “Educate Your Staff” tab, and click on “eLearning.”

No, you do not need to purchase any software to watch our presentations online.

Please visit our “Contact Us” page under the “Customer Care” tab.

1-Year Subscription (Single License), Printable CE Certificates, Online Administered Post-Test, PDF Study Guide, Free Clinical Updates, Speaker/Learner Communication via Email, Unlimited Tech Support

Yes, you will have an opportunity to purchase a preprinted course study guide during your registration. Or, if you choose, you also have the ability to print out the PDF version located in your eLearning account.

All major devices support our eLearning format.

 You will have a full year of access to the course content.

Free clinical updates are when we record and update any or all modules within an eLearning course. All active subscribers will receive new clinical updates automatically at no charge. Most common reasons for clinical updates are exam test plan changes, new research, newly added curricula and MED-ED’s Lead Nurse Planner or speaker recommendations.

Please allow 15 minutes for our system to process your registration. 

No, we cannot allow any downloading because all eLearning content is property of MED-ED and is protected by copyright law. We do allow you to extend your eLearning subscription by an additional year at a 50% discount.

We require a passing score of 80% on our Post-Tests, which you will take after viewing each module. You may retake the Post-Test if you do not pass; however, once you have passed a test, it becomes locked. Your CE Certificates are accessible within your eLearning account upon passing your Post-Test. 

All of our subscriptions are final and nonrefundable.

Yes, you may email the speaker questions while viewing the on-demand presentations by clicking on the “Speaking” bubble in the bottom right corner of the presentation player. On average, expect a response within five business days. In some rare cases, an international trip may delay a response by a speaker.

No, each subscription is licensed to one specific user, and sharing is against our Viewer License Agreement and copyright protection laws. Our system does keep track of IP addresses and view logs for each end-user account.

All products are shipped within 24 business hours. In a rare event that products are on backorder, a Customer Care Representative will be in contact with you to give a projected ship date.

We ask that you complete and the Post-Test related to your order within your account. Your CE Certificate will be available within your account after a passing grade is achieved. An 80% pass rate is required for you to earn a CE Certificate.

We offer a friendly return policy. You may return any unopened bookstore item for any reason within 30 days of the purchase date and receive a full refund. However, shipping and handling fees incurred are nonrefundable. To request a return or exchange, please visit our “Contact Us” page under the “Customer Care” tab.

Unfortunately, we do not license our DVD-ROMs or Audio CDs to institutions. If you are looking to educate your staff with MED-ED’s self-directed courses, we offer discounted rates through our eLearning platform. Visit the “Educate Your Staff” tab and click on “On-Demand eLearning.”

No, DVD-ROMs are played on Windows- or Apple-based desktop and laptop computers.